Thank you for shopping with us! We strive to deliver your order as quickly and safely as possible. Please review our shipping policy below for full details.
COVID-19 Delivery Information
In response to the ongoing COVID-19 pandemic, all our carriers are taking precautionary measures to ensure the safety of their drivers and our customers. We assure you that all carriers are following the advice and guidelines provided by health authorities to ensure the well-being of everyone.
While there are currently no significant impacts on our delivery services, we encourage all customers to use a home address for delivery. Additionally, all carriers will operate a contact-free delivery service, meaning you will not be required to sign for any parcel delivered.
For further details on carrier guidelines, you can visit the official websites of the respective carriers. You will receive email notifications upon dispatch with updated delivery details.
Order Processing Time
After receiving your order confirmation email, your order will be processed within 1 to 2 business days, excluding weekends and holidays. Once your order has been shipped, you will receive another email notification with tracking information.
Domestic Shipping Rates and Estimates
We offer Free Shipping to the USA with the following delivery estimates:
| Shipping Country | Estimated Delivery Time | Price |
|---|---|---|
| USA | 5 to 8 business days | Free |
How Do I Check the Status of My Order?
Once your order has been shipped, you will receive an email with a tracking number to monitor your order’s status. Please allow 48 hours for tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please reach out to us at Contact@shoepstore.com with your name and order number, and we will investigate the issue.
Shipping to P.O. Boxes
Some carriers have limitations on shipping to P.O. Boxes. If this affects your order, we will inform you at the time of dispatch. Please refer to the carrier’s website for their specific policies regarding P.O. Box deliveries.
Refunds, Returns, and Exchanges
We accept return requests within 30 days of delivery, as long as the item is unused and in its original condition. You will receive a full refund minus the return shipping costs.
If your order arrives damaged or defective, please email us immediately at Contact@shoepstore.com with your order number and a photo of the damaged item. We will assess the situation on a case-by-case basis and work with you to find a satisfactory solution. For more information on returns, please refer to our Return Policy.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at:
Shopee Store LLC
1309 Coffeen Avenue STE 120
Sheridan, WY 82801
USA
- Email: Contact@shoepstore.com
- Phone: +1 (123) 456-7890
We are here to help and ensure you have a great shopping experience!