How can I cancel an order?
You have the option to cancel your order directly from your confirmation email within 1 hour. Simply scroll down to the “Changed Your Mind?” section and follow the instructions. If it has been longer than 60 minutes, please email support@shopeestore.shop, and our support team will provide you with an alternative solution.
In case I accidentally canceled my order, can I resume it?
If your order has been canceled unintentionally on the site, and you still want to receive the items, the best option is to place a new order at checkout. For any inquiries or clarifications, email support@shopeestore.shop — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm the cancellation?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email confirming that your order has been successfully canceled. If you haven’t received a cancellation confirmation email, please reach out to us at support@shopeestore.shop (including your original order number), and we will look into your request.
I don’t see the option to self-cancel! How can I cancel my order?
If your order includes a gift card, please email support@shopeestore.shop as soon as possible (including your order number and your cancel/change request), and we will promptly process your request.